McAfee False Positive – IT Support Liverpool Computer Help

A recent Mcafee update causes the very popular antivirus to delete a core part of Windows (SVChost.exe) because it thinks the process is a virus.  In the computer world we call this a false positive.

Yesterday Smart Info Tech’s  IT support Chester office received calls from 3 separate clients who had been stricken with the fault.  We reacted quickly and managed to rectify their problems.  We have not heard any issues affecting IT Support services in Cheshire, Liverpool, Manchester or Leeds and we have taken the initiative and solved the update problem before it affects any other clients.

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From McAfee –

McAfee is aware that a number of customers have incurred a false positive error due to this release. Corporations who kept a feature called “Scan Processes on Enable” in McAfee VirusScan Enterprise disabled, as it is by default, were not affected.

Our initial investigation indicates that the error can result in moderate to significant issues on systems running Windows XP Service Pack 3.

The faulty update was quickly removed from all McAfee download servers, preventing any further impact on customers. We are not aware of significant impact on consumers.


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