Support Packages
We offer traditional Pay As You Go support as well as individual contracts and retainers for organisations large and small through to bespoke, fully managed comprehensive SLA driven agreements.
Business Basic
- Unlimited Email Support
- Unlimited Telephone Support
- Unlimited Remote Dial in Rescue support
Web offer only-
FREE Each Month - 10 Gigabytes automatic offsite data backup worth £15!
Business Unlimited
- Unlimited Email Support
- Unlimited Telephone Support
- Unlimited Remote Dial in Rescue Support
- Unlimited onsite support hours
Web offer only-
FREE Each Month - 20 Gigabytes automatic offsite data backup worth £25!
Business Unlimited +
- Unlimited Email Support
- Unlimited Telephone Support
- Unlimited Remote Dial in Rescue Support
- Unlimited Onsite Support hours
- Unlimited Proactive / Preventative Maintenance Support
- Remote Server Monitoring
- Monthly Server Health Checks
- Quarterly onsite maintenance visits
- Monthly supplier performance review
Web offer only-
FREE Each Month - 100 Gigabytes automatic offsite data backup worth £105!
Support Agreements |
Email Support |
Telephone Support |
Dial in Rescue |
Onsite Support |
Server Monitoring |
Proactive
Support |
Preventative Maintenance |
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Business Unlimited |
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Business Unlimited + |
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Do you want more than just support from your IT supplier?
We offer a Comprehensive Managed Service designed to completely free you of the day to day hassle of your computer maintenance.
With our Managed Service Agreement we can provide 24 – 7 monitoring of your computers and servers. We are informed via an automated email of potential issues before they stop your business.
With unlimited telephone, email and dial in support we can address any problems you have extremely quickly. By using our advanced “dial in” technology we can take control of your computer or server without the need to come onsite. Problems are addressed much more efficiently and issues are diagnosed on the spot.
Preventative as well as reactive
We make regular preventative maintenance trips to your site on a predefined schedule to suit you and address any issues you may have. Furthermore, every month we schedule a Supplier Performance Review where any pressing issues or unresolved problems can be dealt with.
With any support agreement we also recommend a good backup strategy. That is why we offer discounts for our offsite managed Backup service.
Each Managed Agreement and Support Contract is designed to your exacting needs. Check the web offers on our home page for some off-the-shelf packages we provide.
